General Terms and Conditions (GTC)
1. Scope & conclusion of contract
MOVE development - consulting & coaching by sandra kolb (the provider) offers coaching sessions and organizational development, however, expressly not clinical therapy. The following general terms and conditions (GTC) are deemed to have been accepted by the customerupon conclusion of the contract.
The contract is concluded through the oral or written (by email) agreement of an appointment. Preliminary talks (15-20 minutes) are not charged and usually take place by phone. Registration for courses is considered binding and legally valid.
2. Cancellation of meetings
Appointments are generally binding and will be fully charged. Sessions can be postponed up to 24 hours in advance by phone or in writing (via email, Monday appointments until Friday noon). Sessions that are canceled at a later time or that have not been canceled will be charged in full without recompensation. Only partially attended or prematurely terminated meetings are also to be paid at full price. If the provider is prevented from doing so due to force majeure, illness, accident or similar events, a new appointment will be made. No further claims can be asserted.
The provider reserves the right not to hold courses if the minimum number of participants is not reached. The customercan participate at a later date or have the full amount repaid.
The customercan participate at a later date or have the amount repaid.
If the course is canceled or prematurely terminated off by the customer, 100% of the costs are incurred. In the case of outdoor offers, the provider can sensibly adapt the course program to the weather. In the event of a cancellation by the client, there will be no additional costs if a replacement person who meets the course requirements is provided.
3. Prices and payment modalities
Invoices are sent by email. It is the responsibility of the customerto provide a valid email address.
The fee is based on the contract and is to be paid in full and in advance also for services that are only partially attended or prematurely terminated. For team workshops and team coaching sessions, seminars, consulting mandates, etc., the fee is based on the contract and is to be paid within 30 days of invoicing.
Payment can be made on site in cash, TWINT, bank payment or via the WIX payment options. Any fees are borne by the client.
In the event of late payment, a default interest rate of 5% per year (OR Article 104) will be charged, a reminder fee in the amount of the time spent with the contractually agreed fee and the corresponding postage costs will necessarily be incurred.
Your success is MOVE success and we are fully committed to achieving the best possible results. At MOVE, there is a no-refund policy. We are convinced that those who are all-in achieve the best results.
4. Special Offers
Special promotions are generally valid as advertised. The exclusive “MOVE Coaching Special for new customers“ offer can only be booked by new customers can only be used once per person.
5. Liability
It is purely a service activity. Liability for success is excluded and is not owed. The customer voluntarily takes part in the meeting/workshop/training, assumes full responsibility for his / her physical, mental, and emotional health, as well as for all one's own decisions and actions within and outside the meetings and releases the provider from all liability claims or insurance coverage as far as allowed by the law.
In the case of outdoor coaching, traversing natural paths is done at the customer's own risk and responsibility (including taking precautions against natural and weather-related hazards such as the risk of falling, ticks, or insect bites). Appropriate, weather-resistant clothing and sturdy footwear are required; any health limitations or allergies must be disclosed in advance. The customer is responsible for respecting nature and complying with Swiss nature conservation regulations. Despite exercising the utmost discretion when selecting routes in public spaces, the provider cannot guarantee complete privacy from third parties. AND: Safety comes first; in the event of extreme weather (e.g., storms, severe weather), the session will be moved on short notice to an online format or the coaching lounge.
The sessions do not replace therapy for mental, physical, or psychosomatic illnesses such as depression, etc. or other visits to the doctor.
6. Copyright & Confidentiality
Unless otherwise agreed, the fee includes a careful preparation and follow up as well as all documents handed over. These are intended for the personal use of the customer(the client) and may not be passed on or reproduced to third parties.
The provider undertakes to maintain confidentiality about all private and professional topics of the customer, that have become known within the scope of its services during and after the termination of the contract with third parties. The obligation of confidentiality does not apply if statutory provisions or court orders require disclosure, or if there is an imminent danger to the customer or third parties.
To ensure quality and facilitate professional development (e.g., within the context of supervision), topics may be discussed with other qualified professionals in an anonymized and hypothetical form, without reference to specific individuals.
7. Final provision
If individual provisions of the contract with the client, including these terms and conditions, are or become ineffective in whole or in part, this does not affect the validity of the remaining provisions.
The provider reserves the right to change the content of the website, the data protection declaration and the general terms and conditions at any time. It is the responsibility of the visitor to check the current version the next time they visit the website. Thank you for your understanding.
The place of jurisdiction is Zurich. Swiss law applies.
As of January 1st, 2026