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General Terms and Conditions (GTC)


1. Scope & conclusion of the contract

MOVE development - consulting & coaching by sandra kolb (the provider) offers coaching sessions and organizational development. The following general terms and conditions (GTC) are deemed to have been accepted by the client upon the conclusion of the contract.

The contract is concluded through the oral or written (by email) agreement of an appointment. Preliminary talks (15-20 minutes) are not charged and usually take place by phone or web call. Registration for courses is considered binding and legally valid. 


2. Cancellation of meetings

Appointments are generally binding and will be fully charged. Sessions can be postponed up to 24 hours in advance by phone or in writing (via email, Monday appointments until Friday noon). Sessions that are canceled at a later time or that have not been canceled will be charged in full without recompensation.  Only partially attended or prematurely terminated meetings are also to be paid at full price. No further claims can be asserted. If the provider is prevented from doing so due to force majeure, illness, accident or similar events, a new appointment will be made. No further claims can be asserted.


The provider reserves the right not to hold courses if the minimum number of participants is not reached. The client can participate at a later date or have the full amount repaid.

The client can participate at a later date or have the amount repaid. 

If the course is canceled or prematurely terminated by the client, 100% of the costs are incurred. In the case of outdoor courses, the provider can sensibly adapt the course program to the weather. In the event of a cancellation by the client, there will be no additional costs if a replacement person who meets the course requirements is provided. Otherwise, the following terms apply:

  • Cancellation up to 10 days before the start: 80% of the course costs, 100% third party (e.g. hotel) 

  • Cancellation 9 - 0 days before the start, late arrival or termination of the course: 100% of all costs 


3. Prices and payment modalities

The coaching fee applies according to the contract. Partly attended or early termination sessions are to be paid fully. Payment can be made on-site in cash, TWINT or by bank transfer upfront. 

For team workshops and coaching, seminars, consulting mandates, etc., the fee applies according to the contract and must be paid within 30 days of invoicing.


4. Special Offers

Special promotions are generally valid as advertised. The exclusive “MOVE trial short coaching” offer with the Raiffeisen Bank right Lake Zurich can only be booked for the bank’s customers via the Raiffeisen platform. The regulations for booked appointments above apply. The promotion is valid from January 1st, 2024 to December 31st, 2024 for new customers or first appointments and can only be used once.


5. Liability

It is purely a service activity. Liability for success is excluded and is not owed. The client voluntarily takes part in the meeting/workshop/training, assumes full responsibility for his / her actions within and outside the meetings and releases the provider from all liability claims. The sessions do not replace therapy for mental, physical, or psychosomatic illnesses such as depression, etc. or other visits to the doctor.


6. Copyright & Confidentiality

Unless otherwise agreed, the fee includes careful preparation and follow-up as well as all documents handed over. These are intended for the personal use of the client (the client) and may not be passed on or reproduced to third parties.

The provider undertakes to maintain confidentiality about all private and professional topics of the client, that have become known within the scope of its services during and after the termination of the contract with third parties.


7. Final provision

If individual provisions of the contract with the client, including these terms and conditions, are or become ineffective in whole or in part, this does not affect the validity of the remaining provisions.


The provider reserves the right to change the content of the website, the data protection declaration and the general terms and conditions at any time. It is the responsibility of the visitor to check the current version the next time they visit the website. Thank you for your understanding.


The place of jurisdiction is Zurich. Swiss law applies.

As of January 1st, 2024

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